Mint News Blog

News, Information, and Commentary on US Mint Products

Tuesday, January 15, 2008

US Mint Online Catalog Unavailable Update

Since this morning's surprising notice from the Mint about the unavailability of their online catalog, they have slightly modified the notice published on their website.

The updated message is as follows:

Because of a transition in online ordering operations, the United States Mint online catalog is currently unavailable.

The decision to suspend access to the website was made on January 15 when we determined we could not ensure uninterrupted service or the reliability of the ordering system until the new provider was given appropriate time to assume and test operations. Although we understand the inconvenience this may cause, please be assured that we are working to resolve the issue and will have the site operational in the next few days.
This message provides some more color on the decision to take their online ordering off-line on the day of a major product launch. The reason for the unavailability was clarified from "transition in service providers" to "could not ensure uninterrupted service or the reliability of the ordering system" because of said transition.

I guess the lesson here is: do not transition service providers immediately before a major product launch.

Long term, maybe the Mint's website will get better at handling the large amount of traffic that occurs on product launch days.

Personally, I am going to wait for the Online Catalog to go back online before placing my order for the Bald Eagle Commemoratives.

Bald Eagle Commemoratives



At January 16, 2008 at 9:34 PM , Anonymous Mike said...

The Mint needs to outsource their website management to someone who knows how to run a business.

There is No Real Business with the same kind profit margin (all profit) as the mint that would allow their retail website to be down for one minute, yet alone days.

Haven't the clowns running the Mint heard of SLA's (service level agreements?)

The "transition" to a new server or provider should have been seamless and done in the wee hours of the morning with zero customer impact.

They really need a customer service survey link on their website

At January 17, 2008 at 8:40 AM , Anonymous Anonymous said...

This so-called "transition" should not take more than 1 day at the worst case scenario.It has been 2 days already and who knows how much more time they will need to fix it.
In any case,it seems that the US Mint is not in a hurry to make their website available.This is really strange.All big websites plan in advance their strategy of transition and as a result we just experience a temporary slowness.Imagine if they were to shut down their websites for more than 2 days???

At January 21, 2008 at 6:13 PM , Anonymous Anonymous said...

May need to outsource it to India.. The site is still down...6 DAY and counting.
I've created sites from scratch in less time than they have taken.

What are they doing?
Sending someone from the Mint, to a college in France to learn how to set up a website?

Just go to the bookstore and pick up “Websites for Dummies”...

At January 22, 2008 at 3:44 PM , Anonymous Anonymous said...

Could the "shut down" be because our economy is on the brink of collapse?

At January 31, 2008 at 2:10 PM , Anonymous Anonymous said...

No surprise it was down so long. Ed Gardner and company at pfsWEB are a bunch of dolts. I'm surprised it not down more often.


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