Mint News Blog

News, Information, and Commentary on US Mint Products

Wednesday, March 4, 2009

More UHR Double Eagles Arriving


More collectors are reporting that their 2009 Ultra High Relief Double Eagle Gold Coins have arrived or are shipping. This now includes collectors who placed the orders on the first day of sales.

Although the US Mint has stated that orders would be shipped on a "first-come, first-served" basis, it's still not clear whether there is any rhyme or reason to their shipping. Over the weekend, I wrote a post regarding the order of shipments and included a survey to try to determine which customers were receiving their coins. I closed the survey this morning and present the results below.

Total Received Coin Percent
Ordered in the first hour 245 20 8.16%
Ordered after the first hour, but in first day 163 7 4.29%
Ordered on the second day 23 13 56.52%
Ordered after the second day 30 10 33.33%



Dates Coin Received
Ordered in the first hour 2/9, 2/11, 2/25, 2/26, 2/27, 3/2 (5), 3/3 (9)
Ordered after the first hour, but in first day 2/25 (3), 2/26, 2/27 (2), 3/3
Ordered on the second day 2/25, 2/26, 2/27 (6), 2/28, 3/2
Ordered after the second day 2/27 (3), 2/28 (2), 3/2 (5)


Based on this survey, a much greater percentage of people who ordered their coins on the second day or after the second day have received their coins than people who ordered in the first hour or first day. This trend is starting to reverse as more people who ordered within the first hour are finally receiving their coins. Of the twenty people in the "first hour" category who received coins, 14 of them were received in the past two days.

Based on the data and the dates reported, we can try to reverse engineer what may have happened. Initially, customers who ordered coins first were receiving coins first. This is supported by the 2/9 and 2/11 receipt dates for customers who placed orders in the first hour. No customers who ordered after the first hour reported receipt dates this early.

After a two week lapse, shipping resumed but coins were shipped to customers across every category, most heavily for the "second day" and "after the second day" categories. Ironically, this took place after the US Mint's email which specifically stated that coins would be shipped on a first-come, first-served basis.

Also of note, customers receiving their coins over the past few days are still reporting that UPS is dropping the packages on their doorsteps with no signature requirement.

As more collectors have their Ultra High Relief Double Eagles in hand, some of the negativity about the US Mint seems to be subsiding. However, I don't think waiting for the coins was what upset most people-- from the outset customers were warned that it might take six to nine months to deliver. What upset customers was the barrage of emails providing conflicting shipping dates, shipment and website security issues, the inability to get satisfactory answers by phone, and the overall lack of communication.

The US Mint might see a temporary respite from customer complaints because they have shipped their coins, but they have not really addressed the underlying issues and broader issues which caused most of the recent problems. When I wrote the post Message to the US Mint: Your Customers Are Not Happy, I intentionally tried to play up these larger issues which have not gone away in the least.

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33 Comments:

At March 4, 2009 at 9:58 AM , Anonymous Anonymous said...

Just received my package yesterday. I ordered at about the one hour mark, order confirm 308346XX.

The package was left on the doorstep.

 
At March 4, 2009 at 11:23 AM , Anonymous IGB said...

I received an shipping confirmation email with a UPS tracking number yesterday. The tracking number is invalid. I haven't seen anything yet on my doorstep. I'm cautiously optimistic but not holding my breath.

I ordered in the first hour.

 
At March 4, 2009 at 1:24 PM , Anonymous Anonymous said...

I also received my coin yesterday. (I ordered at 12:04, first day) It was dropped inside my garage at the door leading into my house. NO signature required. I am sure it would have been left on the front steps, but I had the garage door open. The UPS guy just rang the bell and ran back to his truck. I am still not happy with the NO signature deal they have going on, and the tracking link is still down at the mint. I find it hard to believe this has not been fixed yet. I am no IT guy by any stretch of the imagination, but it should not take weeks to fix this 1 issue.

 
At March 4, 2009 at 1:40 PM , Anonymous Anonymous said...

ordered within first 70 min.
received it this morning. 3/4

 
At March 4, 2009 at 1:56 PM , Anonymous Anonymous said...

Received mine-ordered in early second hour-left on front porch-coin out of plastic holder-should I return coin with some damage. Help me decide- Coin Network Forums-Thanks

 
At March 4, 2009 at 1:56 PM , Anonymous Anonymous said...

I received mine today, after receiving the shipping notice last night. The UPS tracking number works if you just use the part of it on the 2nd line. I ordered within the first hour.

 
At March 4, 2009 at 4:09 PM , Anonymous Anonymous said...

if you received a damage coin you should return it for a replacement, if you ever wanted to sell the damaged coin most dealers would only want to pay you bullion value.

 
At March 4, 2009 at 4:58 PM , Anonymous Anonymous said...

Nothin. Ordered in the first 1.25 hours. Tried to call today and the Mint said they could not answer my call and to try again later.

 
At March 4, 2009 at 5:31 PM , Anonymous Anonymous said...

Michael,

Thank you for keeping the focus on track regarding the issues of the mint's conflicting actions and policies. It really is a matter of principle and your forum/blog has been a pleasure to read the last few months in knowing there's a voice out there to help us all get the message out and voice our opinions.

Great job.

 
At March 4, 2009 at 6:19 PM , Anonymous Anonymous said...

Just received my UHR on 03-04-09, after ordering it on the first hour of the first day. Absolutley beautiful :)

I can't believe that UPS just left the package on my doorstep! I can only imagine the red tape if there was a claim.

How does the US Mint handle a claim?

 
At March 4, 2009 at 7:19 PM , Anonymous Anonymous said...

Received my UHR today. Coin has scratch on the reverse about 1/8 of the inch long under "IN GOD" and damage edge on the reverse above "UNITED". I'm will return it to the Mint for replacement but I don't know witch method is the best .Should I mail it by USPS, UPS or FEDEX??? Please let me know what is best method to do it.I hope that all of You received or will receive perfect coin. Thank You for your help.

 
At March 4, 2009 at 7:29 PM , Anonymous Big Fig said...

Took delivery of my UHR today. It was delivered to my by my neighbor, so I can't say for sure but it was probably left at the doorstep-- which is fine by me; I hated having to go down to the g.d. FedEx annex to pick up my stuff because I'm at work all day, duh.

However still haven't received any pr or unc Lincoln dollars, which supposedly shipped last week.

Also, has anybody been successful with multiple UHR orders, maybe using a different cc, etc.?

 
At March 4, 2009 at 7:32 PM , Anonymous Big Fig said...

Forgot to say, I ordered in the first hour.

 
At March 5, 2009 at 4:50 AM , Anonymous Anonymous said...

Received my UHRAE yesterday, which was left on my doorstep. This coin was ordered in the first hour.

Friend of mine who also ordered in the first hour (even before me) received his yesterday as well. His coin was loose in the box too.

 
At March 5, 2009 at 8:05 AM , Anonymous Brian said...

Great poll.

I missed it but I'm in the 2nd category (ordered the first day but not w/n the first hour). I ordered late in the evening the day they went on sale (due to work).

I received the coin on 2/27 just after 9 a.m.

Haven't opened the box but need to by tomorrow for the return cut-off (was holding off for first strike eligibility but probably not worth the risk). It sure seems like a large % are coming in damaged.

I would interesting to see a poll with "coin condition." Even better if also included delivery dates too.

Coin condition alternatives could be:
(1)perfect, (2)good but not perfect, (3)slightly damaged, (4)moderately damaged, (5)severely damaged, and (6)man this blows

OK, the last two are really the same.

 
At March 5, 2009 at 8:08 AM , Blogger Michael said...

Anonymous with scratched coin-

The US Mint's instructions for returns are here:
http://catalog.usmint.gov/webapp/wcs/stores/servlet/ReturnView?langId=-1&storeId=10001&catalogId=10001#Returns

They don't specify which carrier you should use to send back, but recommend insurance.

When I have returned products, I sent Priority mail with insurance for the full value.

 
At March 5, 2009 at 8:13 AM , Blogger Michael said...

Brian-

That sounds like a great topic for a poll. I think I will run something similar to what you suggested tomorrow.

 
At March 5, 2009 at 8:49 AM , Anonymous Anonymous said...

I finally received my UHR Double Eagle yesterday, 3/3, and I had a completed order placed within 15 minutes of the very first day. My coin was not left at my doorstep, for some reason the Shipper instructed UPS to hold the package at their delivery center and I was forced to drive over an hour each way just to go pick it up. I tried contacting the Mint by phone to see why this has happened, but as of yet I have not been able to get through to them via phone either yesterday or today (3/3 & 3/4). Is something going on there since no one is available to take any calls??

I was also wondering, since I do have my UHR... is this a coin that is worth sending in to be graded?? I would love to hear other people's feedback on this issue. Thanks!!

 
At March 5, 2009 at 9:27 AM , Anonymous Anonymous said...

Thank you Michael for link and advice. I just sent Express Mail with insurance for the full value.
Because of scratch and damage edge I had to pay addidiotal 35 bucks to return it and there is no guaranty that I recieve better one.The scratch and damage edge was noticeable with naked eye.I don't know what they doing there.

 
At March 5, 2009 at 10:10 AM , Anonymous Anonymous said...

Slightly different line of question.

If you are going to have your coin graded, which service, PCGS or NGC are you going to use? Any thoughts would be appreciated.

Thanks

 
At March 5, 2009 at 2:08 PM , Anonymous Anonymous said...

Received mine yesterday,sent it back today. It had alot of hairline scratches as if it had been cleaned. Now I'll wait 4-6 weeks for a replacement.I think the Mint needs better quality control. This is the 2nd coin I had to return in the last 2 mos.

 
At March 5, 2009 at 7:12 PM , Anonymous Jemakat said...

Finally opened my UHR today and to my surprise the top of the plastic holder had popped off and the coin was just sitting free inside the box, probably sliding around during shipping.

Not sure if this damaged the coin in any way, although it appears to me that the edge which was facing down is not very sharp.

I also thought it looked like it had little scratches on the front from being polished, almost as if some used a buffing machine on it. I thought I was seeing things until I saw the prior post.

Being that I fairly recently got back into coin collecting (hadn't done it since I was a kid), I'm not sure whether my assessment is correct or not.

I really got the coin to enjoy it and wasn't planning on getting it certified. On the other hand, I don't want a coin whose value may be decreased because it did not come perfect.

Any advice on what I should do? - Keep it, return it or find a local coin dealer to take a look at it.

 
At March 5, 2009 at 7:43 PM , Anonymous Keith said...

Laughing now - when I spoke to Mint Customer Service on Monday, they disables my credit card information and were supposed to put notes all over my account stating that I didn't want the coin anywhere...

It left Indiana an hour ago on its way. And people wonder why we question the Mint's operations.

 
At March 6, 2009 at 6:08 AM , Anonymous Anonymous said...

Got mine on Tuesday and also the package close to a $1200 order left on my doorstep. Had the same thing happen when I ordered two spouse coins. Not happy with the mint leaving this on my doorstep.
Signed BENT.

 
At March 6, 2009 at 6:24 AM , Anonymous Anonymous said...

Got mine on Tuesday and also the package close to a $1200 order left on my doorstep. Had the same thing happen when I ordered two spouse coins. Not happy with the mint leaving this on my doorstep.
Order was placed at 12:06pm 1/22/09Signed BENT.

 
At March 6, 2009 at 8:51 AM , Anonymous Brad said...

My UHR package was left on my porch yesterday, even after I had called my local UPS distribution center and told them to put ALL of my packages on permanent hold. She had my name and address correct, and assured me my package would be held at the office. When I went over there on lunch hour to get it, I was informed that it had been dropped at my address at 11:22 am. Needless to say, I was not a happy camper. I then had to live with the fear the rest of the day that I was going to be in a $1,200 fight with UPS, the Mint, or both.

Anyway, all was well when I got home.

 
At March 6, 2009 at 5:37 PM , Anonymous Anonymous said...

I ordered my UHR first hour of release still waiting.
would like an e-mail or something.
tracking is still out on us mint site. I've been happy with service till now. This might be last time I deal with them.

 
At March 6, 2009 at 6:22 PM , Anonymous Anonymous said...

Order # 3083XXXX placed online roughly an hour after coins became available, still MIA. According to "customer service" my credit card was verified, but they still can't give me a ship date. Apparently FIFO policy is just as meaningful as the "change" that was promised in the presidential campaign.

 
At March 6, 2009 at 6:29 PM , Anonymous Anonymous said...

Thanks for your blog Michael -- it helps to know what is really happening with the shipping and delivery of the UHR coins. I ordered around 7 PM on Jan 22 and have not yet received the coin. I received two e-mail messages from the Mint on Jan 27 and Feb 6 with the last one stating the Mint expected to ship the coin on March 6 (today). I just spoke to Mint customer service who informed that the Mint has not yet shipped my coin and expects to ship it before April 24. Your blog tells me that several buyers who ordered after I did have already received their coins -- obviously outside the Mint's FIFO policy! Even though the Comments on this item contain reports of many deliveries, the failure to ship in a timely manner and in accordance with the FIFO policy is still an issue.

 
At March 9, 2009 at 3:37 PM , Anonymous Anonymous said...

I ordered my coin on 1/26. Got an email from the mint saying it had shipped on 3/6. Received the coin via UPS today on 3/9.

Thanks for the great site!!

 
At March 9, 2009 at 3:48 PM , Anonymous Anonymous said...

I ordered my UHR on first hour of day one 22 Jan still no coin. FIFO policy is a joke. Just like the US government to say some thing and not deliver. The last e-mail I got was back in Feb to backorder and ship Feb 22. REALLY?
Everyone should be able to send mail to the mint dirctor so he can hear us.

 
At March 14, 2009 at 4:27 PM , Anonymous Anonymous said...

Ordered on Feb 2nd, Received UHR on March 11th.

 
At March 24, 2009 at 1:31 PM , Blogger Sam said...

I ordered my coin on the second day of release and received it yesterday. It required a signature, although we told UPS all packages require a signature at our address. Coin looks absolutely flawless and awesome... Can't wait to see if it is a 70 like a lot of folks are reporting.

 

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